HK Express cancels 20 flights, reinstates four

　　Passengers whose flights have been cancelled are being urged not to go to the aiport. Photo: RTHK

　　Hong Kong Express announced on Saturday that it was cancelling 20 flights as it continues to grapple with the effects of Friday's massive global technical outage, though four flights previously announced as cancelled have been reinstated.

　　The low-cost carrier said its booking and online check-in systems had “largely resumed” after

　　“HK Express confirms that the service system of our service provider Navitaire, which was previously impacted by the global Microsoft system outage, is gradually resumed,” the airline said on its website.

　　“We are doing our best to ensure that all systems resume normal operation as soon as possible.”

　　The four flights that were reinstated, flights 172, 173, 552 and 553, will be moved to different take-off slots.

　　The airline is urging passengers whose flights have been cancelled not to go to the airport, but to make sure their contact information on the “Manage My Booking” app is up to date and to check their email regularly for the latest flight arrangements.

　　“We appreciate our customers' patience and understanding,” the airline said. “For other unaffected flights, passengers are advised to arrive at the airport as usual.”

　　The Airport Authority said on Saturday that its operations had returned to normal. Contingency measures, including manual check-ins for some flights, had been in place on Friday.

　　Last updated: 2024-07-20 HKT 09:57